In this article, we’ll share five-spot hints to assist you capture your edgar guests’ attention (and travel dollars) . We’ll cover how to check your past guests hold with you and not another antecedently visited destination . We’ll provide counseling on how to incentivize profitable direct bookings and maximise the revenue chance with every sale.
Train your staff to know the better musca volitans in your location . Guests will often ask staff for dining testimonials and tips on things to do while they are in town . If every employee knows a few great eating places and museums, guests volition be impressed .
Anyone who’s eer worked in client serve have it aways darn well that a rude client becomes worse serve . Why ? Would you be motivated to help oneself out person who was uncivil, patronizing or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents maintain a lot of power in a hotel.
Interactions with staff . Housekeepers ordinarily perform their legerdemain piece you’re away from your room so they don’t interrupt your stay . But sometimes you mightiness interact in person — for example, when making a quick stumble rearwards to your room noon . A positive interaction with housekeeping might warrant a higher tip for friendly guest service.
