My in-laws found this out the gruelling way last New Years . They arrived tardily in the eve; nearly 9 p.m . and when they arrived at the hotel, they were told in that location were no suite for them . Whats the point of a reservation then?
Treating every guest like a VIP creates positive, memorable haves that make them need to paying back . Train your staff to act with a common sense of urgency for every request . Mistakes and misadventures are inevitable, but release above and beyond can grow a negative position into a positive one .
Bownes besides told us how sluttish it is to get an upgrade : “Simply ask nicely . No expound lies necessary . Just ask ‘I don’t suppose you have an upgrade?’”
Condition of your room . Your housekeeper will take account you for putting trash in the squander bin and, in general, for treating your room care you would your home . But if you entrust your hotel room in disarray piece on vacation — for exercise, empty pizza pie boxfuls on the floor, soda cups or imbibe bottles strewn or so — tip your hotel housekeeper accordingly.
