My in-laws found this out the backbreaking way finis New Years . They arrived late in the even; well-nigh 9 p.m . and when they arrived at the hotel, they were told there were no suite for them . Whats the point of a reservation then?
Train your staff to know the best musca volitans in your location . Guests volition oftentimes ask staff for dining testimonials and tips on things to do piece they are in town . If every employee knows a few great eating houses and museums, guests will be impressed .
I ’m oftentimes surprised by how many people think that a hotel’s single-foot rate is a hotel’s average rate for a hotel room . In fact, a single-foot rate is actually the level best price that a hotel unremarkably charges for a room.
“ There’s this great concern cistron they associate with a very simple gesture,” he told TPG . “But what guests want to recognize is that staff members very infrequently notice or associate you with the amount you tip . Any gesture is comprehended unless it is so small as to be unenviable : think pocket change made up of many copper coins.”
