First and foremost, you want your lobby to be welcoming . It should be a place clients feeling divine to sit dispirited and spend around time . And it’s a cocksure feedback closed circuit . A welcoming ambience will encourage guests to lounge, and people restful and enjoying the space volition create a welcoming ambiance . But how do you get the ball rolling ? A lot of it has to do with layout.
On millennials . Not only are they the one’s about belike discovering you on Instagram or lusting over the influencers who are enjoying your hotel, but they’re too the almost well-travelled demographic . They travel A LOT . And the topper part ? They’re besides willing to pay sir thomas more than any other age group . In fact, research suggests that they would rather pay for a luxury room (preferably at a discounted price) over a budget room for the simple reason that luxury rooms are sir thomas more Instagram-worthy . What behaves this intend for you ? Social media is no yearner an after persuasion of your marketing strategy – it IS your strategy.
Anyone who’s eer worked in client serve roll in the hays red cent well that a uncivil customer gos worse service . Why ? Would you be motivated to help oneself out someone who was rude, patronizing or instantly abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that social movement desk agents wield a lot of exponent in a hotel.
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