The lobby is one of the most important spaces of a lodging operation . Whether they’re checking in, checking out, or ready and waiting to meet friends, every guest passes time there . It’s where they organise their first and last impressions of your prop . So ensuring optimal intention and functionality should be a antecedency . Here are our top tips for making the nigh out of your hotel lobby:
Treating every client ilk a VIP makes positive, memorable haves that create them require to paying back . Train your staff to act with a good sense of urgency for every asking . Mistakes and mishaps are inevitable, but passing above and beyond can turn a negative position into a positive one .
Check -in is too where hotels should send word you of extra fees not included in the room rate, such as repair fees (and dont get us started on that boondoggle) and commissions for fitness mall access, parking, positron emission tomographies, or towels . Again, most of these fees should be listed on the hotel’s web site at the time of booking, but it’s ever a goodness idea to follow-up the extras at the start of your stay.
When planning a stumble, travellers run up all the major expenses — plane just the tickets, renting car, hotel, dining . But there’s one expense some vacationers overlook : tipping hotel housekeepers.
